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TM Legal Services make every effort to provide the best possible service to our customers.  However, we might not always get it right.  Should this happen, please let us know so that we can make things right as promptly as possible.

TM Legal Services want to:

  • Let you know how to complain
  • Deal with your complaint as promptly as possible
  • Give your complaint the attention it requires
  • Ensure you are satisfied with the outcome

How To Complain

If you would like to make a complaint via phone, please call us on 01253 531 564. We will listen to your concern and attempt to resolve it as quickly as possible. Please note, calls are charged at standard national rate.

If you would like to make a complaint via email you can send it to

Alternatively, you can send your concerns to us via post:

Customer Complaints
10 Whitehills Business Park
Whitehills Drive

Handling Your Complaint

We will do all we can to resolve your complaint as soon as possible. If we are not in a position to resolve your complaint within 5 working days, we will send you an acknowledgement.  We may call you for further details to help us with our investigations.

As soon as your complaint has been investigated, we will issue our ‘final response’ which will provide our findings and decision.

Complaint Investigation

So that we are able to investigate your complaint quickly and thoroughly, please include the following:

  • Your contact details and agreement number (if known)
  • A summary of your complaint
  • Names and dates of the people you’ve spoken to
  • How you would like us to make things right

Authorised 3rd Party

If you would like us to deal with a third-party representative about your complaint, such as a member of your family, friend, a debt collection organisation or solicitor, we will providing you have given us the appropriate authorisation beforehand.

If you would like one of our friendly agents to call you, complete the form below.
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