FAQs

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Payment Options

Yes, you can track payments using our online portal – this allows you to see all payments that have been made towards your account and provides you with balance updates. If you would like more information regarding your balance or payments which have been made, please call us on 01253 531 564 and we will be happy to assist you.

Yes, you can make one off payments towards your account which will reduce the amount you owe.  However we would like to agree a more formal long term repayment plan based on your affordability – this option allows automatic repayments to be made towards your account on or around your pay day. If you have any questions about setting up a repayment plan, please contact us on 01253 531 564 and one of our Customer Care Agents will guide you through the process and come to a solution that works for you.

Category: Payment Options

If you can no longer afford the amount you have agreed to repay, please contact us via the phone or via email so that we can reassess your affordability. It’s important that we understand how your circumstances have changed so that we can find another solution that’s suitable for you.

Category: Payment Options

The income and expenditure form allows us to understand your current circumstances and ensures that each payment or arrangement that you make or set up is affordable for you. You can complete this online or over the phone with one of our experienced agents. 

Category: Payment Options

Our online portal is a simple way to set up an affordable repayment plan or make a one-off payment. You can also complete an Income and Expenditure form which allows us to assess your affordability and view your account details. Please use the following link: https://www.tm-legalservices.uk/login

To log in, you will need your customer reference number, date of birth, post code and customer pin number. You will find your reference and pin on all correspondence.

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Category: Payment Options

Our details to make a payment via the bank/standing order are:

Account Number: 48847771

Sort Code: 60-00-01

Please ensure you quote your TMLS reference number when you make a payment.

Category: Payment Options

No matter what your financial situation is, we want to help. Our team are committed to working with you to agree a suitable repayment plan. Please contact us on 01253 531 564 to discuss this and we will work with you.

Category: Payment Options

You can make a payment or set up a repayment plan using any of the methods below. We will only ask you to repay what you can afford. Sometimes this might involve reviewing your incomings and outgoings. Our focus is on finding you the most suitable repayment solution.  

Pay via our Online Portal: https://www.tm-legalservices.uk/payment

Pay via the telephone: 01253 531 564

Pay via the bank/standing order: Account Number: 48847771 Sort Code 60-00-01

Pay via cheque or postal order: TMLS, 10 Whitehills Business Park, Whitehills Drive, Blackpool, FY4 5LW

Category: Payment Options

Contact Methods

If you’d like a third party to be able to discuss your account on your behalf, such as a family member or medical professional, please contact us with their details so that we can ensure your account is updated accordingly.

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We are open Monday to Thursday 8:30am – 6:00pm, and 8:30am to 5:30pm on Friday.

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Write to us: 10 Whitehills Business Park, Whitehills Drive, Blackpool, FY4 5LW

Email us: support@tm-legalservices.uk

Call us: 01253 531 564

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Online Portal

Yes, you can track payments using our online portal – this allows you to see all payments that have been made towards your account and provides you with balance updates. If you would like more information regarding your balance or payments which have been made, please call us on 01253 531 564 and we will be happy to assist you.

You can the following details to login to your account:

  • Customer Reference
  • Date of Birth
  • Postcode
  • Pin Number

If you have not received or have lost your pin code, please call 01253 531 564 or email us at support@tm-legalservices.uk.

Category: Online Portal

Credit Report

Once you have paid the outstanding balance on your account, we will notify the Courts. If you have paid the full balance of the County Court Judgment within 30 days of the Judgment being issued, then the Court will be able to completely remove the County Court Judgment from your credit record. If you pay the full balance later than 30 days from the Judgment being issued, the Judgment will be marked on your credit record as paid or satisfied by the Court for the remainder of the 6 years that it is on your credit file.

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Your credit file will be impacted due to a County Court Judgment being registered. In the event you repay the debt after you have received the CCJ, the Court will be responsible for updating your credit file.

Category: Credit Report

General Questions

Our opening hours are Monday to Friday 8:30am to 17:30pm.

Category: General Questions

Managing My Account

When unexpected bills come through, taking you by surprise, it’s very easy to just put them aside to deal with them another time. Forgetting about those bills is also easy, but it could end up costing you more in the long run.

If you’re struggling to make repayments, it’s important that you talk to your creditors. Even if your debt has been sold to a debt collection agency, you should still talk to them, they are there to help and will listen to your situation.

If you are a customer of ours and have joined us on a journey to financial recovery, we will work with you to understand your financial situation and agree a way forward, one that is right for you.

We understand circumstances can change in anybody’s life and that’s why we’re always here for you.

Have we contacted you?

If we have contacted you, it may be regarding an outstanding debt. Contact Us

Set up a Payment Plan

There are lots of ways you can make payments to start to reduce your debt. Pick the one most convenient for you. Offer of Payment

Are you in difficulty?

Visit our portal to view your account balance, make a payment, set up an arrangement, complete an Income & Expenditure form and update your contact information. Online Portal