FAQs

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Managing My Account

When unexpected bills come through, taking you by surprise, it’s very easy to just put them aside to deal with them another time. Forgetting about those bills is also easy, but it could end up costing you more in the long run.

If you’re struggling to make repayments, it’s important that you talk to your creditors. Even if your debt has been sold to a debt collection agency, you should still talk to them, they are there to help and will listen to your situation.

If you are a customer of ours and have joined us on a journey to financial recovery, we will work with you to understand your financial situation and agree a way forward, one that is right for you.

We understand circumstances can change in anybody’s life and that’s why we’re always here for you.

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Have we contacted you?

If we have contacted you, it may be regarding an outstanding debt. Contact Us

Set up a Payment Plan

There are lots of ways you can make payments to start to reduce your debt. Pick the one most convenient for you. Offer of Payment

Are you in difficulty?

Visit our portal to view your account balance, make a payment, set up an arrangement, complete an Income & Expenditure form and update your contact information. Online Portal